Do’s
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- Accept the changes and challenges in the practice of medicine.
- Do right things, have a clear conscience.
- Communicate in compassionate and sensitive way.
- Listen attentively, look carefully and always face the patient.
- Finances and Bills should be explained properly.
- Maintain proper records including refusals.
- Attend regularly and personally, whether a patient or a case in CPA.
- Take due cognizance and reply in time Inform the Insurance Company. Get an indemnity policy. Continue follow-up treatment of the patient.
- Take the help of a expert while filing the reply.
- Try to explain any misunderstanding or misrepresentation by giving proper examples. Queries must be solved.
- Ask for counter compensation.
- Update not only your knowledge and skill but also that your staff. Update the facilities and instruments. Attend workshops, conferences, CMEs etc.
- Stay calm; avoid surprises, anger, panic and self doubt.
- Be aware of the so-called 'social workers' and 'ambulance chaser advocates'.
- Inform Police whenever necessary.
- Extend all possible co-operations to the Police.
- Furnish copies of medical records to Police, court or relatives whenever demanded. Consent of patient may be taken while providing information to Police.
- Follow the legal procedures or provisions.
- Have a valid informed consent for the treatment.
- When you are not sure, consult your senior, colleague or specialist.
- Preserve the documents, records especially in medical negligence, controversial or complicated cases. Give guarded prognosis.
- Adjust the doses of drugs according to weight especially in children with renal/hepatic disorders.
- Advice pathological, radiological tests in writing.
- Insist for post-mortem examination if the cause of death can''t be ascertained.
- Involve medical associations, voluntary organizations etc., whenever legal problem arises.
- Consult any Completent Knowledgeable Lawyer before giving any reply.
- Record the history of drug allergy.
- If the patient was examined hurriedly, ask him to come for review next day.
- If the diagnosis is not confirmed, mention 'diagnosis under review'.
- Avoid vague, non-specific terminologies or short forms.
- Explain treatment modalities whenever required especially in complicated cases.
- Give/write instructions in comprehensive local language.
- In case of any deviation from standard practice, mention the reasons.
- Refer to higher center whenever necessary.
